WATERLOO revolutionises self-monitoring by water suppliers

At the time of publishing this post, the concept of “self-monitoring” is already five years old. That’s the same amount of time for which Symvaro has been working on its own simple, slick and smart solution for self-monitoring by water suppliers. Read on to find out more!


What needs are we trying to meet?

If you work for a water company, manage a water association or are responsible for water supply within a municipality, you’ll be familiar with the challenges associated with continuous monitoring of supply infrastructure. A range of administrative decrees requires you to:


  • monitor your sources and spring discharge;
  • inspect your elevated tanks;
  • document values for your UV systems;
  • maintain hydrants;
  • monitor waterworks valves;
  • and much more.


In short: if you are in Austria, you must satisfy the requirements of ÖNORM B 2539 / W 59; if you are in Germany, you must satisfy the requirements of the EÜV (Eigenüberwachungsverordnung) [Self-Monitoring Ordinance]. An extensive range of checks and inspections are prescribed by administrative decree. In addition, compliance with these self-monitoring regulations is verified by a five-yearly external inspection in accordance with water resources law. This means you not only shoulder a high level of responsibility, but have a considerable organisational workload to go with it.


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How has the solution come about?

Five years ago, our meter exchange app enjoyed its first successes; shortly afterwards, we began to work on solutions for user-reported readings and readings by technicians. This work culminated in the launch of WATERLOO, a highly successful product that has been recognised with multiple national and international awards.

Over the past five years, customers have often asked us about the possibility of extending WATERLOO to cover their self-monitoring obligations; specifically, to help them meet these obligations in the flexible, simple and time-saving manner they’ve come to know and love. Working together with water providers, we’ve invested five years in the further development of WATERLOO. Now, the time is right to forge ahead in collaboration with our water sector customers and create a unique solution for their needs. Even better: it’s planned to be available by the end of 2020!



What will it actually do?

What can WATERLOO do for your self-monitoring programme that an Excel file can’t? The benefits include:

  • complete management and assignment of administrative notices and decrees;
  • continuous monitoring of your supply infrastructure;
  • simple master data entry for water suppliers;
  • the option to adapt checklists to your wishes;
  • a smart app for on-site inspections;
  • a range of reports available at-a-glance;
  • all data for external inspections;
  • and much more.


Have other ideas or suggestions?



We need you!

Some of these features were things we things we thought of ourselves. Some were suggested by our customers. Now, we want to hear from you:

  • Do you want to stay informed about the product?
  • Are you interested in participating in the pilot scheme?
  • Would you like to actively contribute your ideas and needs?
  • Are you searching for a software product that does exactly what you need it to?

If your answer to the above questions is“Yes!”, please click here to sign up to the list.


I’m interested in the self-monitoring solution!



2020 is a year is unlike any other. As the coronavirus crisis rages on, the enormously important role of water suppliers has once again been placed at the forefront. If water is our most important resource, we are the critical infrastructure that ensures a top-quality supply of it to every single household. This essential service requires protection and flawless maintenance. Our software can help.







Thank you for the work you do as a water supplier. We look forward to revolutionising your self-monitoring programme with you!