The WATERLOO system.

Tablet for technicians

Our robust tablet for use by technicians is shockproof and splash-proof, enabling technicians to work without restrictions and eliminate unnecessary paperwork.

Checklists

Customisable checklists help you ensure that everything is as it should be! Checklist items like “Is the meter easily accessible” and “Does the meter have a seal?” help technicians to reliably document the conditions in individual households.

Plausibility checking

Our plausibility checking tool runs continuously in the background and reports discrepancies as soon as they occur. This helps you avoid errors arising from transposed numbers. It also helps you identify unaccounted-for water consumption (e.g. due to leaks or pipe breakages) at an early stage and eliminate the possibility of microbial contamination in cases of zero consumption.

Route management

Our intuitive route management function enables you to create smart routes for meter exchange. You, your staff and your residents save time as a result of optimised planning.

Photo documentation

Create photo documentation of old and new meter readings to avoid unnecessary disputes or follow-up investigations. Technicians can also document conditions at the site of the meter, ensuring that all relevant information about installation equipment, accessibility and meter location is safely stored for future reference.

QR code recognition

Thanks to the QR code, the technician on site can read the meter simply by scanning it with the tablet. In this way, the transposition of numbers is avoided and the quality of data automatically increased.

Customer acknowledgements

You have the option to have the meter exchange confirmed by signature. The acknowledgement form can be sent to residents automatically by email.

Appointments

Use WATERLOO to quickly and easily arrange appointments with residents, ensuring that technicians aren’t left standing in front of a locked door.

Residents can report their meter readings at any time using our fully automated, 24-hour hotline.

Readings can be reported at any time using our WATERLOO 365 App for Android and IOS. The app allows residents to attach a photo of the meter or to enter the data manually. In addition, it enables them to monitor their water consumption and compare it to other households.

Readings can be reported at any time via the web form. Residents can access the form by visiting www.splashy.io. Alternatively, they can simply scan the QR code when requested.

Readings can be reported at any time using our chatbot “Splashy”. “Splashy” can be accessed by residents at www.splashy.io or integrated into your municipality website.

Residents can continue to send their meter readings by post or to submit them in person. The request to provide a meter reading is sent on a fully automated basis at the beginning of each meter reading period.