Citizen communication has never been easier: send appointment reminders, confirmations or important messages to citizens & consumers – completely automatically, either by e-mail or post*.
Send an unlimited number of messages to your consumers - from preliminary letters, appointments (e.g. meter reading, meter replacement) and confirmation messages to general information letters. You choose the channel: E-mail and/or direct mail*.
Use our software for mass messages or individual contact with individual citizens. You decide how you want to send them: by e-mail and/or direct mail*. Optionally, you can also send your own PDF documents (such as information sheets) as attachments.
Whether 10 or 10,000 letters - we take care of the entire physical dispatch. You effortlessly adapt the layout to your brand specifications (logo, colors), check the print preview and give your approval. We print and insert your direct mail items.
Manage all contact data imported from your billing system centrally in one place. Your consumers can decide for themselves which channel (e-mail, direct mail*) they would prefer to receive confirmations via. The system also automatically checks all address data for completeness and plausibility.
You can save valuable time by using our practical templates (e.g. for meter reading reminders and exchange confirmations) or by creating your own reusable templates (digital or by direct mail*). The integrated preview enables a final check at any time.
Track the current status of all your mailings in real time - from approval to delivery (e.g. "Letter going to print", "Email sent") and recognize possible delivery errors immediately.
* When sending by post, you only pay for what you actually send, thanks to our fair and transparent calculation. Digital dispatch by email is free of charge.
Inform consumers promptly about important events – either by email or direct mail.
Mail merge for water suppliers made easy: waterloo Connect automates your entire mass communication – from meter reading and replacement to important information letters.
Whether by email, letter or both - your mailing is in good hands with us.
Design every mail merge letter in line with your brand by directly adapting your logo, colors and letterhead.
Select the recipients of your message precisely: Filter according to a tour of duty, a regional area or other criteria.
Select a suitable template (e.g. meter replacement confirmation) or create your own. You can reuse individual templates for future mailings at any time.
Enter your text. Use our practical automatic text modules (such as the date of the meter replacement tour) to personalize your messages quickly and without errors.
Check the print preview for final approval. We take care of the printing and enveloping of your direct mail item. Mass mailings have never been so easy.
Sit back and relax: we digitize and automate your entire citizen communication - from email delivery to the physical dispatch (printing, enveloping and posting) of your mailings.
Thanks to the automated sending of preliminary letters, appointment reminders and proof of confirmation (by email and post), citizens receive all information proactively. This leads to fewer inquiries and saves your office staff valuable time.
The system identifies appointments that would fail due to incorrect contact details of the citizen at an early stage. By reducing the number of missed appointments, you achieve direct and significant cost savings.
Emails and addresses are checked fully automatically for completeness and possible errors. Targeted information messages provide efficient support for administrators in the necessary data cleansing.
The complete and traceable logging of every communication creates legal certainty and internal transparency. It is traceable at all times how and when each citizen received specific information.
The costs for sending letters by post are calculated transparently and according to usage - so you only pay for what you actually send. Sending e-mails is free of charge!
You know how much time manual citizen notification costs. Whether meter reading or meter replacement: creating, printing and sending letters and meter reading sheets eats up valuable capacity and drives up your process costs. Delays and queries about missed deadlines are a burden on your teams. The automation and digitalization of these notification processes significantly relieves your administration, saves time and costs and creates modern citizen communication.
Manual notification is the biggest time trap for your property management. By digitizing your mailings (meter reading, meter replacement, etc.), you can start the process revolution. Automated processes reduce the administrative workload enormously, speed up billing and significantly reduce the workload of your employees. You can also sensitize citizens to report meter readings digitally. No more time-consuming typing and archiving of paper returns. Increase your team efficiency through digital deployment and task management. Contact us now for a free, no-obligation consultation.
